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Valid Exam Genesys GCX-AI-GPE Braindumps, New GCX-AI-GPE Test Duration

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q113-Q118):

NEW QUESTION # 113
Which two data types are evaluated by the AI model to predict routing outcomes?
(Choose two)
Response:

A. Customer sentiment data
B. Agent handle time trends
C. Interaction timestamps
D. Number of agent certifications

Answer: A,B

NEW QUESTION # 114
What does a decrease in Average Handle Time (AHT) in the Queue Detail View suggest after enabling GPR?
Response:

A. Reduced queue depth
B. Agents are working less
C. Higher routing error rates
D. More efficient agent routing

Answer: D

NEW QUESTION # 115
Which performance metric is specifically used to compare outcomes between GPR and legacy routing methods?
Response:

A. Customer sentiment ratio
B. Routing decision delay
C. Agent escalation rate
D. Outcome uplift percentage

Answer: D

NEW QUESTION # 116
To utilize predictive routing to its best potential, at least _____ days of data is required.
Response:

A. 0
B. 1
C. 2
D. 3

Answer: A

NEW QUESTION # 117
Which are valid actions to take after completing a successful GPR test?
(Choose two)
Response:

A. Disable AI for future calls
B. Archive the queue data
C. Notify supervisors of routing change
D. Enable GPR from the queue config

Answer: C,D

NEW QUESTION # 118
......

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