Privacy Policy

Privacy Policy — Deen Seekho

Effective Date: [Insert Date]

1. Introduction

Welcome to Deen Seekho (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, and protect your personal information when you use our website https://deenseekho.com or our related services.

By using our website, you agree to the practices described in this Privacy Policy, which complies with Pakistani data protection laws and Islamic principles of privacy and dignity.

2. Legal and Ethical Principles

We operate in accordance with:

  • Pakistani laws, including the Prevention of Electronic Crimes Act (PECA) 2016 and the Personal Data Protection Bill (Draft 2023).

  • Shariah principles, emphasizing privacy (hifz al-sirr), dignity (karāmah), and trust (amānah).

We never use your information for unlawful, unethical, or non-Islamic purposes.

3. Information We Collect

We may collect the following types of information:

  • Identity Information: Your name, gender, or other identifiers if you provide them voluntarily.

  • Contact Information: Email address, phone number, and location (if shared).

  • Technical Data: Your IP address, browser type, device information, and website usage (via cookies and analytics).

  • Payment Information: If you make payments or donations online, we may collect limited payment details via secure third-party payment processors.

  • Communications: Messages or inquiries sent via email, contact forms, or chat features.

We do not intentionally collect sensitive information such as health data or national ID numbers unless legally required or voluntarily provided.

4. Purpose of Data Collection

We use your data to:

  • Provide and improve our educational services (Arabic grammar lessons, online resources, etc.).

  • Respond to inquiries and communicate with you.

  • Process payments securely (if applicable).

  • Analyze website performance through tools like Meta Pixel to improve user experience.

  • Comply with legal obligations under Pakistani law.

We will never sell or misuse your personal data.

5. Legal Basis for Processing

Your data is processed under the following lawful bases:

  • Your consent, when you contact or subscribe voluntarily.

  • To fulfill a contract or request, such as teaching or educational services.

  • Legal obligations, such as tax or compliance requirements.

  • Our legitimate interest in improving services, provided your rights are not violated.

6. Data Sharing and Disclosure

We may share your information only with:

  • Service providers (e.g., web hosting, analytics, payment processors).

  • Legal authorities, if required by law or official request.

  • Trusted partners assisting in educational content delivery or technical support.

All third parties are required to handle your data securely and lawfully.

7. Cross-Border Data Transfers

If your data is processed outside Pakistan, we ensure that appropriate safeguards (such as secure contracts or technical measures) are applied to protect your privacy.

8. Data Security

We take your privacy seriously and use reasonable technical and organizational measures such as encryption, access controls, and secure servers to protect your information.
However, no internet-based platform is completely risk-free, so please share sensitive data carefully.

9. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy or to comply with legal obligations. Once no longer needed, your data will be securely deleted or anonymized.

10. Your Rights

You have the right to:

  • Access and request a copy of your personal data.

  • Correct or update inaccurate information.

  • Request deletion (“right to be forgotten”).

  • Withdraw consent for marketing or communications.

  • Request limitation of processing (where applicable).

To exercise your rights, please contact us at deenseekho1122@gmail.com.

11. Cookies and Tracking

We use cookies and tracking technologies, including Meta Pixel, to:

  • Analyze website performance and improve services.

  • Deliver relevant content and measure engagement.

You can disable cookies in your browser settings, but some features of the site may not function properly without them.

12. Children’s Privacy

We do not knowingly collect information from children under 13. If you believe a child has provided us their information, please contact us immediately to remove it.

13. Compliance with Shariah Principles

We affirm that all personal data will be handled in a manner consistent with Islamic ethics — maintaining honesty, trust, and respect for human dignity.
We will not use your data in any way that violates Shariah, promotes immorality, or causes harm.

14. Government and Legal Requests

We may disclose your data when required by Pakistani law, court order, or lawful government request, in accordance with due process and respect for privacy.

15. Contact Information

For any questions or privacy-related requests, please contact:

Deen Seekho
Email: deenseekho1122@gmail.com
Phone: +92 335 0260230
Address: Sharafabad, Karachi, Pakistan
Website: https://deenseekho.com

16. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in law or our practices. Updates will be posted on this page with a new “Effective Date.”

17. Disclaimer

This Privacy Policy is provided for informational purposes and general compliance with Pakistani and Islamic standards. For full legal protection, you may consult a qualified lawyer specializing in digital or privacy law in Pakistan.

Refund & Cancellation Policy — Deen Seekho

Effective Date: [1st jan 2023]
Website: https://deenseekho.com

1. Introduction

At Deen Seekho, we value your trust and satisfaction.
This Refund & Cancellation Policy explains the conditions under which you may request a refund or cancel your enrollment or purchase.
Our policy is based on fairness, transparency, and Islamic principles of justice and mutual respect.

2. General Policy

Because Deen Seekho provides digital educational content and Arabic grammar lessons, refunds are generally limited.
Once access to a paid course, class, or downloadable content has been granted, the service is considered delivered.

However, we understand that situations may arise where a refund is justified, and we handle such cases with compassion and fairness.

3. Eligibility for Refund

You may be eligible for a refund if:

  • You paid for a course but did not receive access within the promised time.

  • You were charged more than once for the same service (duplicate payment).

  • There was a technical error on our side that prevented you from accessing the service.

  • You cancel before accessing or starting the course content.

Refund requests that do not meet these criteria will generally not be approved.

4. Non-Refundable Situations

We cannot issue refunds in the following cases:

  • You have already started or completed the course.

  • You changed your mind after gaining full access.

  • You failed to attend scheduled online classes.

  • You violated our Terms & Conditions or used the website in an abusive way.

  • Refund requests made after 3 days of payment.

These conditions follow both digital product rules and fair business ethics under Pakistani e-commerce

5. Refund Procedure

If you believe you qualify for a refund:

  1. Email us at deenseekho1122@gmail.com within 3 days of purchase.

  2. Include:

    • Your full name

    • Email used for purchase

    • Payment date and amount

    • Reason for refund request

  3. We will review your case and respond within 3 working days.

If approved, the refund will be processed to your original payment method within 10  working days, depending on your payment provider.

6. Cancellations

If you want to cancel your enrollment or subscription:

  • Cancellations made before accessing the course or class are fully refundable.

  • Cancellations made after the course has started may not be eligible for refund but can be considered for credit or rescheduling, depending on the situation.

  • You may request to reschedule your class instead of cancelling (subject to availability).

7. Refund Method

Approved refunds will be returned via the same payment channel used for purchase (e.g., bank transfer, Easypaisa, or online processor).
We do not issue cash refunds.

8. Instructor or Service Cancellation

If Deen Seekho cancels a class, course, or event for any reason (e.g., teacher unavailability, technical issues, etc.), you will:

  • Receive a full refund, or

  • Be offered an option to reschedule or transfer credit to another course.

9. Shariah Compliance

All refund and cancellation decisions are made with justice (‘adl), honesty (sidq), and mutual satisfaction (ridha bayn al-tarafayn), in accordance with Islamic principles.
We do not withhold refunds unfairly or engage in deception or unjust enrichment (gharar or zulm).

10. Contact for Refund Requests

For all refund and cancellation inquiries, please contact:

Deen Seekho
Email: deenseekho1122@gmail.com
Phone: +92 335 0260230
Address: Sharafabad, Karachi, Pakistan
Website: https://deenseekho.com

11. Policy Updates

Deen Seekho reserves the right to update or modify this Refund Policy at any time.
Any changes will be posted on this page with a new “Effective Date.” Continued use of our services means you accept the revised policy.

12. Final Note

We aim to treat every student and customer with fairness, compassion, and respect, following the spirit of Islamic ethics and Pakistani law.
If you face any issue, please reach out — we will do our best to resolve it in a just and friendly manner.